In the case of contracts concluded at a distance or off-premises, the consumer has the right, in accordance with the ZVPot, to inform us within 30 days of ACCEPTANCE that he withdraws from the contract, without having to give a reason for his decision. A consumer is a natural person who acquires or uses goods and services for purposes outside of his professional or gainful activity. The possibility of withdrawing from the contract in accordance with the ZVPot therefore does NOT apply to legal entities.
A customer withdrawing from a contract or order must return the goods undamaged in the original packaging and in the same quantity, unless the item is destroyed, damaged, lost or the quantity has decreased through no fault of the consumer.
In the event that the seller finds that the returned goods are damaged or that the returned quantity does not match, the consumer is responsible for the reduction in the value of the goods, if the reduction in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The consumer may inspect and test the items to the extent necessary to determine the actual condition. Only on the basis of a decrease in the value of the goods due to the behavior of the consumer, the company cannot deprive the consumer of the right to withdraw from the contract and thus refund the purchase price.
You are considered to have submitted your withdrawal statement in time if you send it within the deadline set for withdrawing from the contract. The consumer bears the burden of proof regarding the exercise of the right to withdraw from this article.
If you have already received the goods and withdraw from the contract, you must return the goods within 30 days of the notice of withdrawal from the contract by registered mail as a package to our address: PJU d.o.o., Letališka 32j (2. nadstropje), 1000 Ljubljana.
You are considered to have returned the goods on time if you send them before the expiry of the 30 day return period.
Please return the products as a parcel post and not as a letter. Products being returned must be accompanied by a copy of the invoice and a completed return form on the back of the invoice. We do NOT accept ransom packages.
In case of withdrawal from the contract, the consumer only covers the costs of returning the goods, which are calculated according to the price list of the delivery mail and depends on the type and size of the package.
The consumer cannot claim reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the seller.
In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 30 days after receiving the notice of withdrawal from the contract. The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result. The consumer cannot request reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the company.
If the product does not work properly or does not work according to your expectations, please call our technical service at the phone number, where our consultants will be able to help you with the necessary explanations. In this way, you will avoid possible incorrect use of the product and damage to the product itself, as well as possible damage to other things.
We will not be able to consider complaints for products that we find to have been damaged due to incorrect or inappropriate use or behavior that is not absolutely necessary to determine the nature, properties and functioning of the goods. If you want to pick up such a product again after rejecting the complaint, we will send it to you and charge the costs associated with the delivery of such a product, but you can pick up such a product at our address.
You can find the contract withdrawal form at the link